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Element3 Health gets you active physically, socially and mentally.

ELEMENT3 HEALTH FAQS

Last updated 1/2/19

This document is for internal use by Centene Call Center Team only. The language below is scripted for call center agents to answer members’ questions about Element3 Health.
Please end all calls with “If you would like to participate, please visit E3H website and fill out the form or call Element3 Health to enroll today: Toll-Free: 1-844-974-0494

Member: I’m curious about this mailer/email I received about a new benefit with Element3 Health. Can you tell me a little bit more?

Call Center Employee: Arizona Complete Health/HealthNet has partnered with Element3 Health to offer a free activity club matching service to a select group of members. Element3 Health has built a nationwide network of established and reputable activity clubs, such as hiking, quilting, pickleball and many other types of clubs. The Element3 Health team will match you with a club in your area.

Does it cost money?

No. The matching service is free, and after you’ve participated in three club activities and confirm that you would like to continue, the cost of the club’s monthly membership dues will be paid for through the end of 2020. Depending on what type of activity you choose, there may be associated costs (for example, if you join a painting club, you might need to buy your own supplies), but the matching service is free and your monthly membership dues will be covered through the end of the year as long as you remain active.

How does this matching service work?

You can visit E3H website and fill out the form or call Element3 Health directly. Their Group Matching Specialists will want to hear about your interests, the level of activity you are comfortable with, as well as a few other questions, including your zip code. They will then use that information to search their network of clubs. They will call or email you information about the club that best meets your criteria, and if you’re interested, they will introduce you to the group leader and help you settle into the group.

How do I know if the clubs are any good?

Element3 Health subjects all clubs in their network to an extensive vetting process before they are eligible for matching.

Are these clubs age appropriate?

All of the clubs in the Element3 Health Network are either open to all ages or are specifically oriented towards a 50+ demographic. They will work with you to find a group that you are comfortable with.

Where do these clubs meet?

Element3 Health will find a club that matches your interests and meets at a location convenient to you, based on the parameters you give them. As a general rule, they strive to place members in groups that are within a 5-mile radius of the member’s home.

Can I invite my friends to join the club, too, or is it just for Arizona Complete Health/HealthNet members?

You are welcome to bring your friends. Element3 Health will advise on best practices.

I am not finding a club that meets my interest on the website, what do I do?

You can visit [forthcoming E3H/Centene landing page] website, at the bottom of the list of interest types there is a field labeled “Other.” This is where you can enter the type of club you are looking for. Alternatively, you can call the Element3 Health helpline and speak to one of their Group Matching Specialists about activities you are interested in pursuing. They will work to find a group that matches your interests.

Need more information?

Element3 Health is available to answer additional questions that you or an Arizona Complete Health/HealthNet member may have.