QA & Technical Support Specialist

Element3 Health is a rapidly growing, venture backed healthcare startup that engages seniors around their passions to increase physical, social and mental activity for healthy aging.

These three powerful elements of health help to tackle the $75 billion of unnecessary healthcare spending associated with social, mental and physical decline among seniors.  Our GroupWorks engagement platform is growing quickly, onboarding millions of members and tens of thousands of groups across 120+ passions which helps to catalyze members’ health and improve their quality of life.

Our ideal candidate is an articulate, driven individual who is a self-starter that thrives in a purpose-driven business and start-up environment and can contribute to the improvement of our QA and release processes. We are looking for a strong team player with a solid skills that span customer support, QA, product testing, cross-browser compatibility/UI testing, and documentation skills.

We have a motivated, intelligent, and engaged team; an informal and comfortable environment; and a balance of collaboration, camaraderie, and helpfulness. We are looking for a QA & Technical Support Specialist who is excited and motivated to be be an important team member contributing to the next generation of the GroupWorks platform.  The new system will be a cornerstone of innovation for the company. It’s a great opportunity to be part of building a brand new system that will have real impact on the health and well-being of many people.

Essential Duties and Responsibilities:

As a QA & Technical Support Specialist you will be doing the following:

  • Technical Support
  • QA- Product Testing
  • Customer support
  • Bug replication, tracking, debugging
  • Corresponding with internal and external stakeholders via email, phone, chat, and other messaging/ticketing services
  • Documenting issues in bug tracker
  • Cross-browser/UI testing, backed testing/data validation
  • Define and document a test and release process (with our engineering team), to deliver high-quality, iterative features.
  • Work closely with product/design team to understand end-user requirements and turn these into manual test plans.

Qualifications

We are seeking candidate who have:

  • A minimum of 3 years work experience as part of a team delivering production ready products in a QA and/or testing capacity
  • Knowledge of software development, QA methodologies & release process
  • Experience with cross-browser testing/UI testing
  • Keen eye for edge cases that should be tested
  • Adept at replicating and documenting issues
  • Experience working in startups and/or other fast-paced environments
  • Team player with a positive personality
  • Strong analytical and problem solving skills
  • Familiarity with SQL databases and capacity to design SQL scripts to create and maintain test data a plus
  • Excellent communication (both written and verbal) and interpersonal skills

Think this is you?

Contact jobs@element3health.com and tell us why you’re a good fit.

Title

QA & Technical Support Specialist

Location

Denver, CO

Job Type:

Full-Time

Onsite?

Yes

Compensation:

Not Specified